Refund policy
We offer a 48-hour warranty from the time your item is delivered. This inspection period allows you to verify that the product is in working order and matches the description provided in the listing.
Please note that some products may have opened or damaged packaging. Where applicable, this will be reflected in the listing. Unless otherwise stated, the product itself will be fully functional.
Important Information
- We do not provide technical support or troubleshooting for the products we sell. Before requesting a return, we recommend consulting the manufacturer’s website, user manual, or available online resources to resolve any setup or operational issues.
- Returns are not accepted for products that have been correctly supplied and are free from defects. Please ensure the item is suitable for your intended application before placing your order.
- In the exceptional event that we approve a return for a correctly supplied, non-defective item, a 25% restocking fee will apply.
- Customers are responsible for all return shipping costs. If a returned item is tested and found to be fully functional and as described, supported by visual evidence of successful testing, the item will be returned to the customer at their expense.
Faulty or Incorrect Items
If the product is found to be defective or not as described, One Sixty Five will replace it with the correct, fully functional item at no additional shipping cost to you.
If we are unable to provide a replacement, you may choose between:
- A full refund, or
- Store credit.
Call or Whatsapp: +27 72 701 5080